Refund & Exchange Policy

As every Viem garment is made to order, we do not offer returns or exchanges.
We are unable to accept requests due to:

Change of mind
Incorrect size selected by the customer
Minor colour variations caused by photography, lighting or screen settings
Natural variations in fabric texture
Preference after receiving the garment
Customised sizing or altered garments
Products purchased during promotional offers or sale events

In the Unlikely Event

If you receive:

An incorrect product
An incorrect size sent by Viem
A garment with a manufacturing defect

Please contact us within 48 hours of delivery.

To help us review your request, please include:

Your order number
Clear photographs of the issue
An unboxing video, where available

All requests are subject to inspection by our quality team.

If the issue is determined to be the result of an error on our end, Viem will arrange the most appropriate resolution, which may include a replacement or repair, depending on the nature of the issue.

Refunds

Every Viem garment is made specifically for you once your order is confirmed.
For this reason, we do not offer refunds on confirmed orders.

Cancellations

Orders may be modified or cancelled only before they enter processing.
Once an order has been processed, it cannot be cancelled, modified, or refunded.